Livestream Feedback Protocols
are aware of TECHNICAL DIFFICULTIES:
that we know about OUR technical difficulties before you do. We are at work immediately
to troubleshoot and solve these problems ASAP. We will be proactive about
communicating with you about any issues, but you can always expect a clean copy
available in the same channels within hours of ending the service.
don’t know, and can’t know, about YOUR technical difficulties that you experience because of your equipment, provider issues
or….dare to say…”user error”; BUT we would love to help you solve these issues, between
and find the best ways for you to experience virtuality.
There are five kinds of technical
Most are not about the most recent equipment upgrades. They tend to mostly be about
service provider issues, network overloading, human errors, and (of course) the
ever infamous, mysterious, unknown “Technology Gremlins!” Some technical
problems are very easily and quickly solved. Others are completely out of our
hands (regardless of new or old equipment).
are committed to EXCELLENCE:
We have a thorough pre-service
check list for testing and ensuring optimum
operation at the green light of live-stream. We will not run a
“fly-by-the-seat-of-our-pants” operation. Yet, technology is still powerful and
We have two on-site
operators dedicated to the live-streams.
are seeing what you see in real
time, and giving the rest of the team instant feedback for troubleshooting.
Some things take some time to address, such as re-booting a computer.
Our main purpose is helping you experience
excellence in worship through the best of our
capabilities and abilities, which at times will be imperfect.
are committed to receiving FEEDBACK AND SUGGESTIONS:
We welcome suggestions at
the appropriate time. Real-time feedback (info about
the product/experience – “it’s too dark, too light, not enough sound, picture
is unfocused) isn’t as useful since we usually are already aware of it. What does
help is reflective thoughts and constructive proposals after the service.
suggestions and technical support (help with any individual challenges you
face) please use these avenues:
message (icon found on both the website and Facebook)
- Pastor David
and Sebastian are open to receiving emails, calls or in-person conversations
about our digital, live-stream ministry.
are committed to not using SOCIAL MEDIA as a feedback and analysis channel:
We encourage you to use the chat
or comment boxes to relationally connect, inspire and
positively impact other followers.
Chat or comment boxes are also a
great space to publicly declare and express how God is speaking to you.
Too many comments or emojis
expressing negative frustrations only fuels disappointment and furthers a
discontent spirit in troubled times.
Thank you for
your understanding, for staying with us and helping us continue to be effective
sharing God’s message.
Together for a Better Future!
David Parker, Pastor
Serrano, Director of Music and Worship